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Terms Conditions That Govern Your mybos88 Account

These terms set out exactly what you agree to when you create and use a mybos88 account — covering deposits, withdrawals, account conduct and access eligibility where local law permits.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost & GrabPay transactionsAccess subject to local lawEffective from account creationMalaysian Ringgit (RM) account currency

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What These Terms Actually Cover

mybos88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you confirm you have read and accepted these terms in full. They govern how your account wallet operates, how funds move in and out via local payment rails, and what conduct is expected during play. Deposits made through Touch 'n

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Go eWallet, Boost or GrabPay are processed under the same rules as any other funding method — once a transaction is confirmed at the payment provider's end, it is final unless a verifiable error is raised with our support team. Withdrawals are subject to account verification
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before processing; we may request identity documents to complete this step. Account access is available where permitted under local law in Malaysia; we do not extend service to regions where access would breach applicable regulations. We reserve the right to update these terms at any time.
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When we do, we will notify you through your registered account — continued use after notice counts as acceptance. If you disagree with any update, you should stop using the account and contact support to arrange closure. These terms are written for the Malaysian market and
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all monetary values are expressed in Ringgit (RM).

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team handles terms-related queries directly. Players in George Town and across Malaysia reach the same contact channels — there is no regional queue. Have your account details ready when you get in touch.

Live Chat Start a live chat session from any page on mybos88. Our team reviews terms queries and account-specific questions during published support hours.

Email Support Send a detailed message to our support email for non-urgent terms questions, account closure requests or formal complaints. We aim to respond within one business day.

Account Help Centre Log into your account and open the Help section for self-serve answers on common terms points — wallet limits, verification steps and account conduct rules.

HOW WE HANDLE COMPLIANCE

Account Security, Data & Your Rights

These terms are not just a legal formality — they define the relationship between your account and the platform. We handle account data, session records and transaction logs in line with our data retention policy. You have the right to request a copy of your account data or ask us to close your account at any time by contacting support through live chat or email.

Data Retention

Transaction records, account activity logs and identity documents submitted for verification are retained for the period required under applicable regulations, then securely deleted.

Account Security

Your account is protected by password authentication and OTP verification. We never ask for your password through chat or email — any such request should be reported immediately.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your display settings. You can adjust cookie behaviour through your device browser settings at any time.

Requesting Changes

To update registered details, correct a data error or request account closure, contact support via live chat with your account ID ready. Most requests are processed within two working days.

Common Questions About Our Terms

These are the questions we get most often about how our terms work in practice — covering your rights, payment rules, account closure and what happens if something changes.

Yes. Every funding method — including Touch 'n Go eWallet, Boost and GrabPay — operates under the same account terms. Payment-specific processing rules are noted in the deposit section of your account.

We will always notify you via your registered account before a change takes effect. Continued use after that notice counts as acceptance of the updated terms.

We retain transaction records and identity documents for the period required by applicable regulations. After that period, the data is securely deleted. Contact support for details specific to your account.

Raise the dispute through live chat or email support with your transaction reference and the payment method used — for example, a GrabPay or DuitNow reference number. We review and respond within one business day.

Access depends on local law and is available where local law permits. If you are unsure whether access is permitted in your region, we recommend checking the applicable local regulations before opening an account.

Log into your account and use the Help section, or contact support via live chat with your account ID. Data requests are typically processed within two working days of verification.

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